Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day. During peak seasons, processing times may be slightly longer.

Domestic Shipping (United States) We offer the following shipping options:

• Standard Shipping — estimated delivery in 5–7 business days
• Express Shipping — estimated delivery in 2–3 business days

Shipping rates are calculated at checkout based on your order and location.

International Shipping We ship to over 27 countries worldwide. International orders are shipped via USPS or DHL Express, with estimated delivery times of 7–21 business days depending on destination. Please note that customers are responsible for any customs duties, taxes, or import fees charged by their country.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We'll work with you to resolve the issue as quickly as possible.

Electronic & Tech Products Some pet tech products may require additional handling time due to their nature. We take care to ensure all items are securely packaged to prevent damage during transit.

Questions? Reach out to us at [Pettechclub.com] or visit our contact page — we're happy to help!